FAQ
Before Booking
How do I register for the trip?
You can book online at www.DiamondTakeover.com. The team is available to assist with planning and completing your reservation.
Should I use my nickname when registering?
No. Use your full legal name exactly as it appears on your passport. Any correction later may incur airline or supplier fees
Are payments refundable?
Yes, until February 15th. Afterwards all payments and deposits are non-refundable and non-transferable due to supplier contracts
What payment methods are accepted?
256 Travel accepts all major credit/debit cards. We offer a payment plan, but you are welcome to pay the full balance at any time. We also partnered with FlexPay, which allows for smaller payments and up to two years of payments.
What is FlexPay?
FlexPay is a payment option that lets you split the cost of your travel trip into smaller, manageable installments instead of paying the full amount upfront. It’s especially useful when planning vacations in advance. You can reserve flights, hotels, or packages with a small initial deposit, then pay the remaining balance over time on a schedule that fits your budget. This makes it easier to secure your trip early, spread out expenses, and avoid the financial pressure of a large one-time payment.
Will my credit be affected if I try FlexPay?
An inquiry will not show up on your credit if you are denied or do not accept the offer given to you. You have nothing to lose by finding out what FlexPay has to offer.
Once registered for the trip, how will the traveler receive communication?
The primary communication tool for the group will be Telegram. Please download the app on your phone after you register, and we will add you to the chat. Individually, you will be contacted by 256 Travel and may also reach out to them directly at info@256travel.com. Please be sure to check your email at least twice a week so you don’t miss any important updates.
Documentation, Passports & Visas
What are the passport requirements for the United Arab Emirates (UAE)?
Your passport must:
• Be valid 6 months beyond your return date
• Have at least one blank passport page
Travelers are responsible for securing their own visas when required.Any other country passport:
Please go to the following site to get the most updated information. You do not have to join the site to get the information.
https://apply.joinsherpa.com/explore/USA
Do I need a visa to enter the UAE?
If you have a USA passport: No.
Any other country passport:
Please go to the following site to get the most updated information. You do not have to join the site to get the information.
https://apply.joinsherpa.com/explore/USA
Travel Insurance
Is travel insurance required?
Yes, travel insurance is required in order to travel on this trip. You must provide proof of insurance before your ticket will be confirmed if your flight is included, and before your hotel room is confirmed if your flight is not included.
Do you have any suggestions on travel insurance companies?
Yes. You are not required to use this company; it is only a suggestion for those who may not want to search for a provider.
How much does travel insurance cost?
The cost varies per individual traveler, as there are many factors that affect the price and different packages you can choose from.
My credit card provides travel insurance—can I use it?
Yes. You must show proof that your card provides travel insurance and proof that you paid for the trip using that card.
Receiving Travel Documents
When will I receive my airline ticket?
Once full payment is received by the deadline, tickets are sent 30 days prior to departure.
When will we receive hotel information?
You will receive hotel information 60 days prior to departure.
Traveler Eligibility & Accessibility
Is there a minimum age to travel?
Yes. All travelers must be 21 years or older.
Do you accommodate travelers with disabilities?
Some activities may not be accessible. Travelers needing mobility support are responsible for additional costs; 256 Travel can assist with referrals.
Health, Safety & Liability
What health and safety measures are required?
Travelers must be medically fit and comply with health/vaccination requirements.
What is the COVID-19 liability policy?
Travelers acknowledge COVID-19 risks and agree that 256 Travel is not liable for illness, quarantine costs, or related policy changes.
What is a force majeure event?
Events outside anyone’s control—weather, political unrest, natural disasters—may impact travel. Supplier policies apply.
Payments, Cancellations & Changes
Can I cancel my reservation?
Cancellations must be submitted in writing, and all payments remain non-refundable.
Can I change the name on my reservation?
Yes, but supplier fees may apply. Requests must be submitted 30+ days before departure with documentation.
What if prices change after booking?
If a price increases due to airline or supplier adjustments, you may request a full refund only if you notify 256 Travel in writing within five days of the revised invoice.
What happens if I file a chargeback?
Contact 256 Travel first. Filing a dispute may cancel your reservation and affect future bookings.
Dubai-Specific Culture & Regulations
Is Dubai safe?
Yes. Dubai is one of the safest major cities worldwide with very low crime.
Is alcohol allowed?
Yes—only in licensed hotels, lounges, and restaurants.
• Drinking in public or appearing intoxicated publicly is illegal.
• Must be 21+ to drink.
• You may bring alcohol within duty-free limits.
What is the dress code?
Dubai is modern but appreciates modesty:
• Public areas (malls, markets): shoulders/knees covered recommended
• Beaches, clubs, resorts: normal swimwear and Western attire accepted
• Mosques: women must cover hair, arms, legs; men wear long pants
Are public displays of affection acceptable?
Mild affection (hand-holding) is fine. Kissing or intimate behavior in public may result in fines.
Can I take photos anywhere?
Avoid photographing:
• Government buildings
• Military sites
• Local women without permission
What laws usually surprise Americans?
- Cursing, rude gestures, or loud arguments can result in fines.
- Drugs are strictly illegal—zero tolerance, including cannabis.
- Vaping/smoking banned in many indoor areas.
Can unmarried couples share a hotel room?
Yes—Dubai hotels allow this.
What language is spoken in Dubai?
Arabic is official, but English is widely used everywhere
Money, Tipping & Costs
What currency is used, and are cards accepted?
Currency: AED (Dirham).
U.S. credit/debit cards are widely accepted.
On-Trip Logistics
Are airport transfers included?
Yes, only for guests who book airfare through 256 Travel.
Can the itinerary change?
Yes. Weather, holidays, and operational factors may impact plans. No refunds for missed activities.
What is the luggage policy?
Follow airline rules. 256 Travel is not responsible for lost or damaged bags; report issues immediately for insurance claims.
What apps should I download for Dubai?
- Careem or Uber
• WhatsApp
• Telegram
• Google Maps
• Talabat (food delivery)
What’s the weather like in October?
Hot and sunny; expect mid-80s to mid-90s °F.
Behavioral Expectations
What is the Group Accord policy?
256 Travel may remove any traveler whose behavior disrupts the group; unused services are non-refundable.
Photo/Video Consent
By participating, travelers allow 256 Travel to use photos/videos for promotional purposes without compensation.
Legal, Liability & Disputes
Who is responsible for airline or hotel issues?
256 Travel is not responsible for policies or actions of airlines, hotels, or other suppliers.
What is the liability policy?
Travelers assume all risks, including supplier errors, negligence, or unforeseen events.
How are disputes handled?
All disputes go to binding arbitration in Dallas, TX, under AAA or JAMS rules.
Website Terms
Website Terms
The website is provided “as is.” 256 Travel is not responsible for external links, outages, or third-party content. Usage indicates agreement with all posted Terms & Conditions.